Get Help

If you are in crisis call 1800 825 955

To access Launch Housing crisis accommodation, support services, or to get into emergency accommodation in Melbourne, you must first go to a homelessness access point in your area.

Our homelessness access points at Cheltenham, Collingwood and St Kilda offer you a way out of homelessness.

Opening Hours
Monday to Friday
9am to 4pm

To get housing advice or to speak to a support worker call 1800 825 955 (24/7 toll-free).

If you phone outside of business hours you’ll be redirected to the Salvation Army St Kilda crisis service.

Private Rental Assistance Program

Launch Housing’s Private Rental programs provide people at risk of, or experiencing homelessness with practical assistance to establish and maintain private rental tenancies. This includes both non-financial and in some case financial assistance.

If you have been recently approved for a new tenancy and need help with your first month’s rent or if you are behind in your rent and need help with rent arrears you can apply for PRAP assistance.

Launch Housing’s suite of private rental programs include Private Rental Assistance Program (PRAP) , Private Rental Assistance Program Plus (PRAP Plus) and Rental Stress Support Package (RSSP) and are funded by the Victorian Government.

Domestic Violence

If you are experiencing domestic violence and are in danger right now call 000. You can also get 24 hour advice and assistance from safe steps Family Violence Response Centre on toll-free 1800 015 188.

If you are experiencing family violence, you can now apply for court protection. Use the Neighbourhood Justice Centre’s new online Family Violence Intervention Order application. It’s easy to use, safe, and password protect. Fill it in where and when it’s safest to do so.