Our mission is to end homelessness. We believe housing is a basic human right that affords people dignity. Everyone has the right to a home; our job is to make this happen. We recognise that in pursuing this, sometimes we don’t get it right, and sometimes people feel dissatisfied. When this happens, we want to hear about it.
We also like to hear when we have done something well. Positive feedback that compliments staff on the way they deliver a service is used to recognise good practise and promote excellence within the organisation.
All feedback is important to us, and we are committed to:
Launch Housing is committed to constantly reviewing and improving our services. Your feedback is vital so we can do more of what we are getting right and improve in ways that will be useful to you.
Anyone may provide us with feedback or make a complaint regarding any aspect of our services, programs, and processes. If you are unhappy, we can work with you to resolve any complaints you may have. We seek to resolve complaints fully, fairly and in a timely manner.
We encourage you to discuss your concerns or complaints with your support or tenancy worker or primary contact at Launch Housing where you feel comfortable to do so. Or you can provide your feedback or make a complaint using the form below.
We will acknowledge all complaints in three working days, and seek to address them within 30 days.
Launch Housing is committed to protecting the privacy and confidentiality of our renters, clients and other stakeholders, ensuring we meet our obligations under the Privacy Act (2000), the Health Records Act (2001) and the Charter of Human Rights & Responsibilities Act (2006).
