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Are you in crisis?

Call 1800 825 955 (24/7 toll-free) to get housing advice or to speak to a support worker. 

To access Launch Housing crisis accommodation, support services, or to get into emergency accommodation in Melbourne, you must first contact a homelessness access point in your area. Our homelessness access points are at:

Cheltenham: drop in and phone-based service Monday-Friday 9.30am-4pm, phone and email support 4pm-5pm. 344-348 Charman Rd, Cheltenham VIC 3192

St Kilda: drop in and phone-based service Monday-Friday 9.30am-3pm, phone and email support 3-5pm. 122 Chapel St, St Kilda VIC 3182

Collingwood: Phone and appointment-based service Monday-Friday 9.30am-5pm. Call toll-free 1800 825 955 or 9288 9611.

Launch Housing administration

(NOTE: support services are not available at this site)

Phone: (03) 9288 9600

Fax: (03) 9288 9601

Email: [email protected]

Mailing address

Level 7, 54 Wellington Street, Collingwood, Victoria 3066

Donations and Fundraising Enquiries

For all enquiries related to fundraising, donations, receipts, privacy, and removal from lists please email us at [email protected]

Media Contacts

For all media enquiries, please contact [email protected]